Privacy Policy
At Chem EnRich, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our B2B chemical marketplace.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register as a Member (Buyer, Supplier, or Admin).
- Create a company profile or product listing.
- Submit RFQs, quotes, or inquiries.
- Upload documents (SDS, TDS, COA).
- Contact our support team.
This information may include:
- Identity Data: Name, business name, title, contact details (email, phone).
- Company Data: GSTIN, PAN, business type, address, website.
- Transaction Data: RFQ details, quotes, invoices, payment information (if applicable).
- Technical Data: IP address, browser type, device information, cookies, and usage logs.
1.2 Information from Third Parties
- We may receive information from third-party services (e.g., PubChem, payment gateways) to verify your business identity or process transactions.
- We do not sell or rent your personal information to third parties.
2. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Platform Operations | To register and manage your account, process product listings, match Buyers with Suppliers, and facilitate RFQ/quote workflows. |
| Communication | To send you updates, notifications, reminders (e.g., subscription expiry, RFQ matches), and respond to your inquiries. |
| Improvement & Analytics | To understand how you use the Platform, improve user experience, and develop new features. |
| Legal Compliance | To comply with legal obligations, resolve disputes, and enforce our Terms and Conditions. |
| Marketing (with your consent) | To send you promotional offers, newsletters, and product updates (you may opt out anytime). |
3. How We Share Your Information
We do not sell or rent your personal information. We may share your information with:
- Other Members: Your profile and product listings are visible to other Members (Buyers and Suppliers) as part of the marketplace functionality.
- Service Providers: We use trusted third-party services for hosting, payment processing, email delivery, and analytics (e.g., Razorpay, PayPal, Google Analytics).
- Legal Authorities: We may disclose your information if required by law or to protect our rights, property, or safety.
- Business Transfers: In case of a merger, acquisition, or asset sale, your information may be transferred to the new entity.
We require all third-party service providers to maintain the confidentiality and security of your data.
4. Data Retention
- We retain your personal information for as long as your account is active or as needed to provide you with services.
- We may retain certain data for a longer period to comply with legal obligations, resolve disputes, and enforce our agreements.
- You may request deletion of your data by contacting us at [email protected].
5. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption: Data transmitted between your browser and our Platform is encrypted using TLS/SSL.
- Access Control: We restrict access to your personal data to authorized personnel only.
- Regular Audits: We regularly review our security practices to identify and address vulnerabilities.
- Data Backup: We maintain secure backups to prevent data loss.
However, no method of transmission over the Internet is 100% secure. We cannot guarantee the absolute security of your data.
6. Your Rights
As a Member, you have the following rights:
- Access: Request a copy of your personal data.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your account and personal data (subject to legal requirements).
- Objection: Object to the processing of your data for marketing purposes.
- Data Portability: Request a copy of your data in a machine-readable format.
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain your session and preferences.
- Analyze usage patterns and improve our Platform.
- Deliver personalized content and advertisements (with your consent).
You can control cookies through your browser settings. Disabling cookies may affect Platform functionality.
8. Third-Party Links
Our Platform may contain links to third-party websites (e.g., PubChem, payment gateways, external chemical databases). We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies separately.
9. Children’s Privacy
Chem EnRich is a B2B platform and is not intended for individuals under 18. We do not knowingly collect personal information from minors.
10. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that adequate safeguards are in place to protect your data in accordance with applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the Platform or sending an email. Your continued use of the Platform constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Company: 10 Matrix Prime Pvt Ltd
- Location: Mumbai, Maharashtra, India
- Website: Chem EnRich
